We are excited to announce two important updates to the XPAT system that will improve the accuracy, efficiency, and flexibility of handling missing work permits. Please review the following updates carefully:

1. Work Permit Missing Reporting Process Enhancement

   The revamped and updated process for reporting missing work permits offers a more streamlined and user-friendly experience. Key highlights include:

   • Verification Steps: Multiple steps have been introduced to ensure that users are submitting reports for the correct individual. This includes verifying the individual’s image, name, passport number, and country before proceeding with the missing report, reducing the risk of errors and improving accuracy.
   • Simplified Documentation: Users may now choose between uploading required documents or declaring their inability to provide them, ensuring flexibility in submission.
   • Real-Time Payment System: A service fee of MVR 1000 is required to finalize a missing report. If not completed within 3 days, the report will remain incomplete.
   • Live Status Tracking: Users can now monitor real-time status updates within the XPAT system. This includes tracking the progress of investigations, receiving updates on reviews by different authorities (e.g., Labour Relations Authority), and staying informed on the current stage of their request.
   • Withdrawal Options: You can withdraw the missing report within 7 days. A guide is available for details on withdrawal procedures.

   For a complete step-by-step guide on how to submit a missing work permit report, visit the “Work Permit Missing User Guide.”

2. New Work Permit Missing Withdrawal Process

   Employers now have improved options for withdrawing missing reports under certain conditions. Key features include:

   • Grace Periods: Withdraw your missing report within 7 days after submission without incurring a fee.
   • Flexible Withdrawal Scenarios Whether your report is still being processed or has already been approved, you can withdraw it as long as it falls within the applicable grace periods without a service fee.
   • Service Fee Outside Grace Period: A withdrawal fee of MVR 10,000 will apply if the withdrawal is requested outside of the grace period.
   • Re-Issuing Work Permits: Upon successful withdrawal, employers can proceed with re-issuing the employee's work permit using a newly streamlined process.
   • Solution for Found Employees: The updated withdrawal process offers a solution for cases where an employee, previously reported as missing, is found and wishes to continue working under a valid permit or has returned to the employer. This allows employers to legally re-issue work permits and update the employee's status, ensuring compliance with regulations.

For detailed instructions on the withdrawal process, including handling specific scenarios and re-issuing permits, please refer to the “Work Permit Missing Withdrawal User Guide.”

We encourage all users to review these new procedures to ensure compliance and take advantage of the streamlined workflows. If you have any questions, please reach out to support at [email protected].